The questions people actually ask

Local moves are billed by the hour based on truck size. Rates start at $160/hr for a 2T van with 2 movers, $180/hr for a 4T, and go up to $290/hr for a 12T truck with 3 movers. Interstate is fixed-price per truck size per route. Storage is charged weekly per unit. All prices are GST inclusive.

Yes — 2 hours is the minimum for every local job. After that we bill in 1-minute increments, so a 2 hour 15 minute move costs exactly 2.25 hours, not 3.

Saturday adds $11 per hour to the truck rate and Sunday adds $22 per hour — a flat dollar amount, not a percentage, so it doesn't scale with truck size. Public holidays are $22 per hour. Weekdays are the base rate. The surcharge applies to the hourly labour only — the call-out fee stays the same.

No. The rate you see is the rate you pay. Fuel, tolls, insurance and blankets are included. What you WILL see added on the invoice: any specialist items you asked us to move (piano $165, pool table $220), storage if used, and boxes/materials if delivered.

Yes — every price shown on our website and instant quote is GST inclusive. The invoice will show the GST component separately for your records.

Very — the estimator uses live pricing from our booking system and calculates based on your addresses, property details and inventory. Actual invoice may vary slightly based on real-day time (2-hour minimum applies). If your move takes longer than estimated due to conditions we couldn't know about (extreme weather, undisclosed items), we'll always call before we exceed the estimate.

For local moves, we invoice after completion via email — pay by card, PayID or bank transfer. Interstate moves and storage require a deposit at booking with the balance on the day. We don't take cash-only jobs.

Not for standard local moves. Interstate moves require a 20% deposit at booking to lock in the truck. Storage requires the first week upfront.

Yes. Every move includes public liability insurance (up to $20M) and goods-in-transit insurance for damage caused by our team during the move. If we damage it, we cover it — no arguing.

Tell the crew leader on the day if possible, or call the office within 48 hours. We'll assess, repair or replace as appropriate. Most items are repaired same-week; higher-value claims go through our insurer.

Public liability applies while items are at our depot. For high-value items in storage we recommend a separate contents policy — many home-and-contents insurers extend to commercial storage. Ask us for the certificate your insurer will need.

Yes — Australian Furniture Removers Association members since 2016. AFRA membership requires audited insurance, staff training and complaints processes. It's the industry's highest standard.

Yes — apartment moves are our specialty. Floor runners, corner guards, service lift booking help. We've worked every major Melbourne and Sydney tower.

Yes. Stairs add time (roughly +15 min per flight over 1 flight). Very heavy items on 3+ flights of stairs may need a specialist quote — mention them at booking.

Tell us at booking. Where legal, we can pay for a temporary parking permit on your behalf (added to the invoice at cost). Otherwise the crew will use the closest legal spot and factor extra shuttle time.

Yes — furniture blankets on all upholstered items, plastic wrap on mattresses, floor runners for lobbies and hallways, corner guards for lift doorways.

Options: (1) truck-hold — we hold your load overnight in the truck for a small fee, (2) storage — items go into our Cheltenham depot at weekly rates, (3) reschedule the drop-off leg for a small callback fee.

Yes — full pack, full unpack, or fragile-only. Full pack takes a day for a typical 3-bedroom home. We use fresh materials and label everything by room.

Yes — visit our boxes shop. Small and big moving boxes, bundles for common move sizes, packing tape, paper and markers. Click & Collect from Cheltenham next business day.

Rough guide: 1 bedroom = 15-25 boxes, 2 bedrooms = 30-45, 3 bedrooms = 50-70, 4+ bedrooms = 80+. Kitchens and studies use the most. Bundles on the boxes shop match these tiers.

Yes — standard corrugated cardboard, recyclable curbside. Many customers keep the boxes for their next move or resell locally.

Modules (8m³) from $50/week. 20ft containers (32m³) from $150/week. Both are weekly rates with no lock-in — stop when your new address is ready.

Modules are 2m × 2m × 2m internal (8m³) — great for 1-bedroom worth of goods. Containers are 6m × 2.4m × 2.3m (32m³) — hold a 3-4 bedroom home. You can also combine multiple modules.

The Cheltenham depot is indoor, monitored, and not accessible to the public. Your goods are in individual modules or containers, not shared storage.

Yes, by appointment — 48 hours' notice, weekdays 9am–5pm only. Because storage is at our depot rather than a self-storage centre, access is arranged rather than 24/7.

Storage is a Melbourne-side service only. If you need storage on the Sydney end, we can recommend reputable partners.

Yes — Melbourne ↔ Sydney, Adelaide and Canberra are fixed-price standard routes. Other destinations are quoted case-by-case.

Depends on truck size and route. Melbourne ↔ Sydney starts from $4,500 for a 4T truck. Full pricing is on our interstate page and shown live in the instant quote.

Melbourne ↔ Sydney is typically 1-2 days. Adelaide is 2-3 days. Canberra is 1-2 days. We give exact pickup and drop-off dates at booking.

Yes — often the best option if your new address isn't ready. Store at Cheltenham, then interstate delivery whenever suits.

Case-by-case. We regularly go to Adelaide, Sydney and Canberra. Longer routes get custom quotes based on availability.

Yes — registered for accessible moves, hospital-grade bed delivery and mobility equipment. Invoicing accepted by all major NDIS plan managers.

Extra time for setup and dismantle of accessible equipment, understanding of medical schedules, invoicing through plan managers rather than the participant. Same crew standard, same trucks, just NDIS-aware.

Yes — delivery, setup and reassembly of hospital-grade beds, hoists and mobility aids for aged care and homecare providers.

2 weeks is comfortable, especially for weekends and month-end dates. We do same-week bookings when we have availability.

We book morning windows (7-9am arrival) and afternoon windows (12-2pm arrival). Precise arrival depends on the previous job. We call 30 minutes before we're on the way.

Free reschedule up to 48 hours before the move. Inside 48 hours a small callout fee applies. Emergencies handled case-by-case — just call.

Yes but limited availability. Public holiday moves add $22 per hour to the standard truck rate, same as a Sunday.