Looking up reviews can give you excellent insights into how well a company operates. This is especially important when it comes to hiring companies to take on large projects for you. There are dozens of removalist companies throughout Australia — and looking at reviews can help you weed out the good companies from the not-so-good ones.
Along with looking up removalists Melbourne reviews, you have to know how to identify or spot fake removalist reviews. The goal is to pick out the best removalist company for your needs. It has to be professional and experienced so that you increase your chances of a smooth move. We’re going to give you the info you need to review moving companies so you can feel confident that you’re picking the best one for your location.
What Removalist Reviews Reveal
You’d be surprised at how much you can learn by looking at reviews, and it’s an easy way to get an unbiased view of any removalist company. Customers will tell both the good and the bad with their experiences. Their reviews can reveal:
Credibility
It’s easy for any company to promise that they’ll deliver superior service and that they have the best workers and equipment around. However, movers’ reviews will quickly tell you just how credible a company’s claims are. The goal is to do the job so well that people leave nothing but positive reviews for the company, and some manage to achieve this.
When you look up moving companies, see if people praise things more than once. For example, maybe they’ll have several reviews talking about how professional and efficient the company is. This is something you want during your move.
Processes
You could argue that every removalist company has its own processes, but some work far better than others. Movers’ reviews will help highlight what does and doesn’t work in a particular company’s moving process. Maybe the company underestimated the size of the moving truck they needed, or it didn’t bring enough staff to adequately move items in the allotted time frame. Reviews will quickly point out these flaws and help you decide whether it makes sense to hire this company. Look for the good and the bad, and take your time to sort through several reviews.
Professionalism
Removalist company reviews will tell you whether or not a company is professional throughout the moving process. Since you’re hiring them, they should be courteous and experienced enough to pull off your move without a problem. They also don’t demonstrate scammy behaviours like hiding fees, refusing to give estimate proof, or having many hidden conditions. The more good reviews that comment on how professional the company acted, the higher your chances of having a good moving experience.
Knowledge
Ideally, your removalist company will have knowledge of the area you’re moving to. For example, if you want to move somewhere like Glen Eira, your company should know the ins and outs of getting your items to and from there with as little hassle as possible. Look for any reviews that talk about how the company demonstrated knowledge of the moving process in general. Maybe it recommended a truck size or had certain packing materials, or it knew a shortcut to help save on costs. These are the reviews you want to see.
How to Look Up Removalist Reviews
There are several easy ways you can look up removalist reviews. To start, do a quick Google search to see the Google reviews that people post. It’s usually right under the company name on the right-hand side of the screen. If you click on the reviews button, you’ll see any reviews people left. There is also a star rating from 1 to 5, with 5 as the highest. You want your company to have as close to 5 stars as possible.
Another place you can look is on the company’s Facebook page if they have one. Having a page is popular for many companies because it allows them to reach a broad audience. Like Google, Facebook has a star ranking system that starts at 1 and goes up to 5. You can click on the company’s page and find the reviews on the right. Try to find a company with more stars because this is usually an indicator of how well they work.
The company will most likely have reviews or testimonials on their pages as well. This should be the last place you look because the company can pick and choose which reviews to showcase. It’s less likely to pick the bad reviews over the good ones, so you might get a biased and one-sided view of the company that puts it in a better light than it deserves.
How to Spot Fake Removalist Reviews — 6 Things to Look For
Unfortunately, not all removalist reviews are true. There are many, many fake movers reviews floating around, which can skew a company’s rating or how well they present themselves to potential customers. Luckily, there are ways to spot fake removalist reviews.
1. Extreme Views
Among the biggest red flags that you want to look for are rremovalist eviews with extreme views. Maybe they’re heaping praise on the company and really talking up their experience like it’s the best thing that ever happened to them. Or, they could be tearing down everything to do with the company. Either way, you should take any extreme removalist reviews you see with a grain of salt. It’s doubtful that they’re all 100% real.
2. Photo-Less or Generic Profiles
It’s true that sometimes people create accounts for the sole purpose of reviewing an experience. However, these could also very well be fake profiles people created just to make the company look good. To spot these fake accounts, look for very generic names like Jane or John Doe, or people who use outrageous-sounding names. Another tactic they use is combining letters and numbers instead of real names. Almost 100% of the time, they also won’t have a profile picture.
3. Poor Grammar and Spelling
Often, companies will outsource their fake reviews to content farms. It’s a cheap and fast way to generate a lot of reviews, but they’re usually not from English-speaking countries. The reviews could have a plethora of spelling and grammar mistakes. They also tend to write in a garbled way. Look for repeated phrases or generalised language.
4. A Person with Lots of 5-Star Reviews
Not every experience you have is going to be a 5-star experience. Spotting these reviews can be harder unless you want to do a little more digging. Removalist reviews from a professional reviewer usually mean that they got a product or service free or received extra money for giving a good review. To spot them, click on the reviewer profile and take a look at their reviews. If you see a pattern of giving out all or mostly 5-star reviews, there’s a good chance they’re not real. This is especially true if they gave several different products a high review for the same company.
5. An Influx of Reviews Over a Short Time Frame
Take note of the date of the reviews, and look for a short time frame where the company saw a dramatic increase in ratings. This could indicate that the company put out a targeted campaign to try and increase their star rating by adding fake reviews. However, note that some removalist companies offer discounts, promotions, or launch new services that can prompt more reviews in a short period.
6. Very Short Removalist Reviews
Now, not all short mover reviews are fake. However, most people will take the time to write out more than a sentence to describe how their move went with a specific company. You’ll also want to avoid overgeneralised reviews with vague language. This is a good indicator that whoever wrote it has no first-hand experience with the company itself. Instead, the reviews should be slightly longer and have specific items they touch on that the company did or didn’t do well.
Easy Peasy Removals Has Top-Notch, Genuine Removalist Reviews
At Easy Peasy Removals, we value our customers’ satisfaction levels, and our hundreds of genuine reviews reflect this dedication. We have ratings of 4.9 stars on Google and 5 stars on Facebook — we invite you to take a look. Get in touch with our friendly and professional staff for a free quote today!
